New to EE

[WDof3]

So just joined EE - paym, with 3 sim deal for the family.  Account holder has set up their account, when the 2nd and 3rd users run setup and try to use app or web login, keeps stating:-

no plan

link account

when you try to link account, states account is already linked!

unable to check plan, data usage, only allows profile view of name and number😡

Any help, or ideas what to do to resolve this!  Not the greatest of starts😫

[Leanne_T]

Hi @WDof3 

Thanks for coming here. 

Are they selecting to be users or bill payers when setting up My EE? 

Leanne.

[WDof3]

Yes, when you select user, it still asks to add your plan, but then says there is a problem as the account is linked to another account

[Leanne_T · Accepted solution]

Thanks @WDof3 

In this case, please give us a call on 150 and the team will help you get the My EE accounts set up 🙂

Leanne.

[WDof3]

Thank Leanne_T, I have done that, spent an hour yesterday on the phone to EE, only to find out that the EE SYSTEM and customer App , is currently unable to process new customers, the system cannot take new number so, no fix!  Going to have to suffer until the update is rolled out, 🙈.  Thanks for your help and direction 👍🏼