EE app and website

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Can’t log in to EE shop

I’m trying to get an Apple Watch on the my shop part of the website but it keeps saying it can’t log me in even know I’m already logged in, so when I try to purchase the watch it’s not working

Cannot log into account through website or EE app

Hi all I've been trying for the past couple of days now (just to see if this is maybe a network issue, technical issue with EE or something similar - just give it time you know?) to log into my EE account using both the Android My EE App and also thr...

How do I add a number to my family sharing data

My daughter has a pay as you go ee SIM card and I was wondering how to add her to my family sharing data

App keeps saying I need to register a device or join the community

When I try to use my EE app it keeps telling me I need to register a device or join the community. When I add my phone number it tells the number is already registered. I have spoken to EE support who said that I did not add my address so they have d...