@alanbennett , what is your problem with the app, are you able to log in via the website to your account?
The app does work, have you tried uninstalling it and downloading it again, cleared the cache? If this does not solve the problem, you will have to ring customer service to reset your account.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
