Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’m so confused by this app it is absolutely rubbish. I’m looking to upgrade both phones on this account but for the life of me cannot navigate this website. I will take the old fashioned approach and phone and speak hopefully to a “ human “ in the n...
App and website down "for last minute improvements" No indication of how long for.My wife has a serious heart condition and pacemaker and has run out of data for the hospital link. Can't gift data and customer service closed to do it manually.Really ...
Hi, please can you confirm that my data is turned off on EE. I have an eSim so I need to keep my data roaming on. I did speak to someone and the said it was all ok and I will have no extra charges. I just want extra confirmation
update
Hi all,Any idea why I can’t access my account on the website or the app?On the app and website I get the attached error messages and yet my number is still fully functional. The ‘try in a few minutes’ doesn’t mean anything as it’s been like this for ...
When trying to access the webpage for the Meta Quest 2, I am given an error saying "SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE."I have a mobile phone contract, so there is no reason why I should not be able to access this page.
I received a text from my daughter stating she’d sent me a screenshot from EE. Accompanied by another text with a passcode to enter to gain access. When I asked her what she’d sent, she said she hadn’t sent me a text. All seems very strange. has anyo...
