Why is my eye permanently showing under construction

[Teenacole1]

Why can I never access my ee account recently

[Leanne_T]

Hi @Teenacole1 

Thanks for coming here. 

Are you logging into the My EE app or My EE account online? 

Thanks. 

Leanne.

[Chris_B · Accepted solution]

@Teenacole1   Have you tried clearing the device cache and uninstalling and reinstalling the app,   If it’s your online account you need to call customer support and request an account reset