Community Activity
Disconnect charge
This is a disgrace I was told there would be no disconnection charge to go to BT as advised by EE but just to check next week. The money has been taken out today leaving me 56 overdrawn
43gb used up in 3 hours?
So, I just moved into a new house and we don’t have any wifi so it’s been a big struggle with managing data, etc. This morning at 12:30am, my data ran out so I bought a brand new pack which redeemed and gave me my usually 43.5GB (see photos attac...




Smart Wi Fi Pro
The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections. If I turn it off and on again it seems to pick up the signal. Certainly not what I thought I was paying for? Can anyone help please?
Upfront payment not being refunded.
I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please?
Roaming in EU
I’m going abroad with 3 different numbers this month for 28 days. One contract started May 2024, another April 2025 and another July 2025. May 2024 and April 2025 show me Roam Abroad Pass for £11.33 excluding Vat, but July 2025 does not show me this ...
incorrect billing
I bought unlimited mobile sim package at june 1st for 21£ per month contract, I have been charged 21£ first month at june 6 , 86£ second month at july 7 , and today is july 9th, total misery, why i have been charged on insane amount on direct debit...
WiFi signal issues
Hi, is there an update or even better a solution? Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work. Mitutoyo
No calls
I can’t receive a single call for some reason and this chat just appears after 24h without access to it.It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer ser...
Pixel 9 pro XL & pixel watch 3 RCS esim
Hello. I recently moved from another network to EE and ported in my number. For the first 24 hours RCS was stuck in setting up. Tried all of the recommendations on the web (Reddit, Google support etc) and ultimately full reset both my watch and phone...
Resolved! I have no photo ID what other forms of ID will EE accept?
I have an appointment in store but need ID the person on the phone said they would accept other forms of ID but I forgot to ask what kind. Any help would be gratefully appreciated.