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Website issue

johnmckean
Explorer

‎31-08-2023 04:06 PM

I have always been able to view my phone, and two daughters also on my account, however since upgrading my phone, the other lines are not visible, the site also says the bill payer must make any changes. .? I am the bill payer, and need to be able to gift data 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎31-08-2023 05:20 PM

Hi there @johnmckean 

Welcome to the community.

If you can select the 'manage numbers' section of your My EE account, then update yourself as the 'Bill Payer' do you see the other numbers on your account? 

Leanne 🙂

0 Helpful
johnmckean
Explorer
In response to Leanne_T

‎31-08-2023 05:48 PM

Thanks, sadly not, it lets me get to the page but no further……
0 Helpful
Leanne_T
EE Community Support Team
In response to johnmckean

‎31-08-2023 05:49 PM

Thanks for trying @johnmckean 

In this case, please give us a call on 150 and the team can get this updated for you. 

Leanne 🙂