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Empty box!!!!

Stuartoakes
Visitor

‎09-09-2026 03:31 PM

I ordered a controller for ps5 yesterday today DPD delivered this and the box was damaged and open at the bottom when I opened it the box is empty!!! I have tried to ring EE and there is no option to speak about this issue and the online chat will not give me the option either!!!! Help please!!!

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎09-09-2026 04:29 PM

Hi @Stuartoakes 

Have you reported this to the police and DPD. 

You'll need to speak to EE CS after on 150 but this will be an uphill battle. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Katie_J
EE Community Support Team

‎09-09-2026 05:01 PM

Good Evening @Stuartoakes. 

Thanks for coming here. 

I am sorry to hear this has happened and understand the urgency to report this. 

Please give us a call and speak with our accounts and billing team. 

They will then be able to begin the process to get this investigated. 

Katie

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