EE app and website

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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE contact e-mail form in app

I am curious as to whether anyone has ever had a response from this contact form, other than a generic " we are investigating" automated reply? I have been waiting weeks for a response to my query as to when they will actually fix the problems in my ...

My account

Where do I find my account information now on this new app?

Bill paying

You been improving my app for weeks. I can't get onto website pay my bill.Then I will late payment charged My contract ends in November I might at other networks this is too stress ful

Stolen phone

Can you put a block on the phone so no one will be able to use it please?

Bill

How the hell do I find my bill now? It seems you really have made this whole experience a real chore. Why would you not just keep it simple?

Data

Hi I have a data plan on my IPad. I ran out so topped up 1GB which only lasted about 1hr so put on £20 worth which only lasted for the same sort of time. Am I doing something wrong. ThanksMat

App update is bleep

This new update is garbage I have to go through a browser to top up which means the ee app is now useless

M FEDAKOVA EE Community

Hi How to update my account please

Account not visible

When I log on to my EE via the app or online nothing about my account is visible. All I can see is my profile. Any Iseas why or how I can access my account?

Ee

Can’t connect to my ee account because they are updating for over a week now

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