Looks like you're not the account holder

[Gingerbread007]

Hi All 

Possible for anyone can shed some light on this issue I'm having with my account? 

I went online to see if I could upgrade my phone, as my upgrade is due in the next 14 days. 

But when I try to see what I can upgrade to, I get this message.

I know that I am the account holder, as it's all under my name etc. 

And always has been, but I cannot do anything under my number. 

Though my kid's phone is under the same account, I can do what ever I want. 

But nothing under my own number. 

Does anyone know what I need to do to fix this?

Many Thanks

[XRaySpeX · Accepted solution]

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

[Northerner]

Hi @Gingerbread007 

Many threads on this if you had searched. As you have set the account up as a user not the bill payer. 

The new layout on your online account makes it a bit trickier to find but log into your Online Account - Plans & Subscriptions - Scroll down to Settings and Permissions then click on Manage Numbers. Change your account to bill payer. 

Thanks