New Pay Monthly account

bdg051 · ‎09-09-2023

Hi,

i've just signed up to a new Pay monthly sim. I used my email which I forgot already has a PAYG sim linked to it. Will this cause an issue when i get my new pay monthly sim? Or do I need to delete the PAYG sim from my account as i no longer use it

Schockwave · ‎09-09-2023

Hello @bdg051 ,

Welcome to the community,

You say you signed up to a new pay monthly sim, so I take it you did not upgrade to a contract from a pay as you go, is that right?

If that is the case, then you will have a new number, but if you upgraded, which you should have done, then you would have kept the same number and can continue to use the same SIM card.

I would also suggest ringing customer service to reset your account, so that you can log-in to your account, as you cannot log-in to your contract account, hope that helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎09-09-2023

Hello @bdg051 ,

Welcome to the community,

You say you signed up to a new pay monthly sim, so I take it you did not upgrade to a contract from a pay as you go, is that right?

If that is the case, then you will have a new number, but if you upgraded, which you should have done, then you would have kept the same number and can continue to use the same SIM card.

I would also suggest ringing customer service to reset your account, so that you can log-in to your account, as you cannot log-in to your contract account, hope that helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

bdg051 · ‎09-09-2023

The PAYG number is old very old. Completely forgot about it. I'm currently moving from o2 to EE. So should i still get in touch even though i dont care about the payg ee number that already exists on my email?

XRaySpeX · ‎09-09-2023

You can't mix contract & PAYG under the same MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bdg051 · ‎09-09-2023

Thanks for letting me know, I'll ring them in the morning and get the to reset my account and remove PAYG number from it

Schockwave · ‎09-09-2023

@bdg051 , you are welcome, glad we could help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.