Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9344 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23188 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492890 Views
  • 0 replies
  • 12 Helpful

Resolved! bill payer

hi , I am the Bill payer of my account. buy when I go on to my ee to change settings etc it tells me I am not the bill payer and so cannot change anything.  prior to being moved to ee from ee I never had a problem on the account pages etc so it's onl...

In app billing and payment

When trying to see my bill or make a payment the app says there's been a problem it's not you it's us please try again later but it won't let me see my bills and payments. I've tried reinstalling the app but to know avail being like this for nearly f...

Sl1mb by Explorer
  • 303 Views
  • 2 replies
  • 2 Helpful

EE register

Hi everyoneI can't add my number to my account because they say your number already register in EE but I don't register before.How can I do?

My account

I can’t access my family’s account details and I really need to send my daughter data in university