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Can’t link my sim to my account on EE app.

pizzaman2661
Explorer

‎01-09-2023 10:18 PM

Recently switched to EE from Bt and it is a disaster. I can open my EE app and even link my wife’s mobile sim to it but it simply won’t accept my mobile sim - even though my mobile number is shown in my account profile! So I can’t actually manage my account, turn on roaming, see my bills or any functionality. Can anyone out there help me ?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎02-09-2023 07:55 AM

Hi @pizzaman2661 

Welcome to the community.

I'm sorry to hear that you're having a problem with linking your accounts. I recommend speaking to our Mobile Care team so they can link it from our side for you.

Chris

0 Helpful
XRAD_PG
Investigator
Investigator

‎22-09-2023 09:04 PM

I am having this problem too . I am also unable to change my number to my old number 

0 Helpful
Christopher_G
EE Community Support Team
In response to XRAD_PG

‎23-09-2023 07:27 AM

Hi @XRAD_PG 

Welcome to the community.

Are you transferring your number from another network? Could you check the pack and balance by calling 150 please? Usually topping up or selecting the pack on the automated service allows you to then link your account.
Chris

0 Helpful
pizzaman2661
Explorer
In response to Christopher_G

‎23-09-2023 09:11 AM

Thanks. Contacted 150 and finally got it all sorted. Cheers.

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to XRAD_PG

‎23-09-2023 09:15 AM

Good stuff, thanks for letting us know, @pizzaman2661 

Chris

0 Helpful