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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13288 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26543 Views
  • 16 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 555018 Views
  • 0 replies
  • 12 Helpful

Account

This new app is pathetic! how do I share  data!!!!! 

Kirk23 by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful

Resolved! EE APP

I have not been able to open my Ee App for a week it keeps saying the app is being worked on so I cannot gift data or check my usage. I have downloaded a new app but has made no difference the only difference is the monthly amount I am paying has sho...

Resolved! EE app

What is happening with the EE app, haven't been able to access it for about 2 weeks, just updated app and still cannot access it, keeps saying it is updating,, what for 2 weeks ??

Lor65 by Investigator
  • 325 Views
  • 1 replies
  • 0 Helpful

Resolved! Giving family members access to the EE app

I have recently added 2 additional lines to my account. One for my daughter and one for my wife. Is it possible to give them access to the My EE app so they can view their own data allowance and any additional functions?

Data roaming

I have tried to add data roaming package but it keeps saying failed in the app and online Web page 

Hihi88 by Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

Bill

Can't pay my rent bill because your app is down again 

1690ftp by Visitor
  • 348 Views
  • 3 replies
  • 0 Helpful

App update

This app update is taking way to long, can we have an answer on when it will be fixed 

Tooley2 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful