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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 991 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16188 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 189697 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13124 Views
  • 11 replies
  • 2 Helpful

Resolved! Start Conversation still not appearing

I need to update my address.  Tried accessing via Account Settings but being told I need to contact the Account Holder.  I am the account holder for my mobile number having been with EE for many, many years.  Can someone please help?

Re: Ee Perks password reset not working

Hi I'm trying to setup my EE perks account. I've received the validation email through my work email. when i use my login details the error message says that login details supplied are invalid. I've tried the password reset but i don't receive an ema...

gcjmhvc by Investigator
  • 286 Views
  • 5 replies
  • 0 Helpful

App maintenance 06/04/2022

Hi guys, I need to access my EE app in order to pay my arranged “promise to pay” today (06/04/2022) in order to keep to my agreement that I set in place earlier on in the month?!?! Does anyone know how long the scheduled app Maintenace will take and ...

Max58 by Visitor
  • 971 Views
  • 3 replies
  • 4 Helpful