Complaint
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06-09-2022 06:48 AM
I hate this new app@EE
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06-09-2022 08:13 AM
Hi @Eddie_
What device do you have?
What issue do you have with the app.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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24-09-2023 12:19 AM
The webiste is bad too:
1) Where the hell did the logout button go?
2) Pages loading very slowly - very annoying.
3) Oh, you've hidden the logout button under the profile - so you have to page through (did i mention pages loading slowly. Why didn't you just hide it at the bottom of a locked filing cabinet inside a discused office with a sign on the door with a sign saying "Beware of the leopard". Lousy antipattern. Why screw up a basic usability design - logout top right on each page. **bleep**? REALLY annoyed.
4) Annoying pop up badges i don't want. EVEN MORE ANNOYING.
5) Clicking on the unwanted messages and missing the too small close box takes you to a page of badges I don't care about (did I mention these pages are loading slowly?) SO ANNOYING!
6) Halfway through typing a response in the Help community and a pop up for this survey took me to this "^%*&)@#! survey before I was ready to deal with it. Only 500 characters in which to complain???
7) when I submitted the survey result the whole thing crashed with an "Unexpected Error" ANNOYED x 6.
Get a grip!
Fix it!
**bleep** poor experience.
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24-09-2023 10:06 AM
Hi @litesmth
Welcome to the community.
Thanks for the feedback, I'll be sure to pass it on to the web team.
Chris
