Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I want to get a tablet im with BT for broadband and I can get % off but I cant even buy the tablet as It is asking me to add my device first ? but I don't have it yet ?
Hi, Problem with my online account when checking in My Plan my contract start and end dates are for last year can this be updated I need to know my current end date.Regards
They say to call CS and CS say they can't do upgrades that are available online.Why oh why oh why did EE agree to sell to BT I was literally crushed when I first heard this and lo and behold they are going to turn what used to be the brilliant EE cus...
Hello, I am a new customer and I am looking to get a sim only deal as I have a new phone. But it’s telling me to link an account. I can’t do that as I’m currently with three.. any suggestions?
Hi Can anyone advise please. I have just purchased a new phone with EE, I have created an account and its asking me to register my number on the account. I am porting over my BT Mobile number but this this has not happened yet, so can I register the ...
Good morningI am on a flex plan with EE. I have an online account and also use the app. I've bought a mobile for my 11 year old daughter and set her up on a monthly direct debit also with EE (EE would not allow me to set up a flex plan for her). Howe...
This morning I tried to upgrade my phone to iPhone 13 - in doing this i paid the £80 ish early upgrade fee and also £50 for the new phone. After the transaction appeared to go through, i was taken back to the EE homepage. I have not received any noti...
