Ee shop

Tinkerbell2713 · ‎25-09-2023

I log in to my account but when I try to go to the shop it says I can not log in but I can still upgrade or buy a new device, however it won't let me do anything. This has been like this for over 3 weeks.

Any help please

Leanne_T · ‎25-09-2023

Hi @Tinkerbell2713

Thanks for coming to the community.

Are you trying to upgrade or purchase a new device?

Can you log into your My EE and view your account?

Leanne.

Tinkerbell2713 · ‎25-09-2023

I'm trying to purchase a meta quest headset. Yes I can log in and see my plan and bills but when I go to the shop it won't let me go any further.

Tinkerbell2713 · ‎25-09-2023

This is the message I get

but I am online and connected

Leanne_T · ‎25-09-2023

Hi @Tinkerbell2713

Could you try another web browser to see if this works for you?

Leanne.

Tinkerbell2713 · ‎25-09-2023

I've tried on my phone, my daughters phone and a computer different network all same message.

Leanne_T · ‎25-09-2023

Thanks for trying @Tinkerbell2713

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.