I can’t link my Sim on the EE App

RichardWaldman · ‎21-09-2023

Hi there, I just switched to EE on a pay monthly sim. I’ve downloaded the EE App and registered but it won’t let me link my sim to the account…it just keeps saying that ‘it’s not working’. This has been going on for a week or so. Any ideas how to fix this? Thanks.

Katie_B · ‎21-09-2023

Hello @RichardWaldman.

Welcome to the EE Community.

I would recommend giving us a call so our customer care team can ensure your account is set up correctly. The team will also be able to help link your account.

Katie

XRaySpeX · ‎21-09-2023

Was your previous a/c on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRAD_PG · ‎22-09-2023

Same