21-09-2023 01:37 PM
Hi there, I just switched to EE on a pay monthly sim. I’ve downloaded the EE App and registered but it won’t let me link my sim to the account…it just keeps saying that ‘it’s not working’. This has been going on for a week or so. Any ideas how to fix this? Thanks.
21-09-2023 03:53 PM
Hello @RichardWaldman.
Welcome to the EE Community.
I would recommend giving us a call so our customer care team can ensure your account is set up correctly. The team will also be able to help link your account.
Katie
21-09-2023 06:10 PM
Was your previous a/c on PAYG?
22-09-2023 09:39 PM
Same