Cannot share data as app down & site diverted me to my ee!

[SteveC38]

I cannot share data across my daughters as the app is down, what is going on????

[Christopher_G · Accepted solution]

Hi @SteveC38 

There were some maintenance works last night. Sorry for any inconvenience. Is it working this morning for you?
Chris

[UlCiv869171]

No no option to share data found

[UlCiv869171]

How do i share data

[TobyZeigler]

How utterly incompetent is it to allow this situation - data runs out and gets refreshed on the 2nd but you can't log in to share data with kids???

Why do ee find it so difficult to run a stable app **bleep**? 

[Katie_B]

Hello @UlCiv869171. 

Are both numbers under the same billing account?

Katie

[Katie_B]

Good morning @TobyZeigler. 

What are you seeing when trying to access the app?

Do you have the latest version?

Speak soon, 

Katie

[TobyZeigler]

Instead of the condescending response Katie it mightve been a better option to acknowledge that the maintenence & locking people out of their accounts at the start of the data month is just plain daft. You'd have known when you posted that it was resolved - why not just lead with that? 

[Christopher_G]

I'm sorry for the inconvenience, @TobyZeigler 

We recently updated the app and some customers are still using the old one, resulting in some problems with facilities like data gifting. I think Katie was just trying to make sure that this wasn't the case for you. Are you able to gift the data now?

Chris

[Pberry69]

When try and gift data it comes up with message saying Not enough data No one on your account has enough data to gift???? i have 119 gb and web site is crap when try on there just takes me to home page. bloody joke