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Ordered new phone

agathe79
Visitor

Hi 
I just ordered a new phone samsung z-fold ultra with new number
I'm not sure if its clear but I want to keep my samsung s22 on 07********* for my my wife
Thankl

[Mod edit - Removed phone number, please don't share any personal information on these public forums]

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @agathe79 ,

Welcome to the community,

Please do not put any personal details in this public forum as per forum rules. I have reported it to the moderators, so hopefully it will be removed.

You will have to ring customer service to discuss this with them, as this is not customer service and we have no account access and do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
Chris_B
EE Community Star
EE Community Star

@agathe79  If you ordered a new device and didn’t upgrade then you’ll retain number for the old device/sim and not have to trade in the old device.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.