Hello @Dd19651 ,
Welcome to the community,
It can take up to 10 days to clear in your account, as this should only show as pending and is down to the bank to do this, you will see it soon, just remember the bank holidays, so may take a little longer.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
