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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 982 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16177 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 189091 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13116 Views
  • 11 replies
  • 2 Helpful

Resolved! Hello

Hi I activated my Netflix smart benefit since 2month and  I never received any activation code.  Where I can find 

Website will not let me log in

I am a PAYG customer. upgrading to a contract, I have my phone but nothing works on it.I have tried my old sim, but I guess that is registered to my old phone still?Putting in the new sim does nothing, no EE logo, but my parent can call the new numbe...

sidknee by Visitor
  • 290 Views
  • 2 replies
  • 0 Helpful

Login Error

Hi I'm a complete newbie having got my new SIM for my SIM only contract yesterday.  I registered yesterday evening but am unable to login  via app or website. I just get login error and yet if I click on register in top right I can then see my detail...

Harriet24 by Investigator
  • 1021 Views
  • 7 replies
  • 0 Helpful

4gee mini wifi

I just got a new 4gee WiFi mini and it's all set up and working but when I try to add the number to my account it says it recognises it as the 4gee WiFi mini but won't allow me to actually link the phone number? I know there's links to top up and see...

Aaron128 by Visitor
  • 624 Views
  • 5 replies
  • 0 Helpful