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Live chat

Marcdray
Explorer

‎02-05-2023 09:24 AM

Hi, how comes there is no live chat function appearing? I need to speak to someone about my upgrade.

 

Please can I get some help?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎02-05-2023 09:58 AM

@Marcdray  log into your account and wait for a live chat window to pop up , live chat is only available if an agent is free to chat. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Marcdray
Explorer
In response to Chris_B

‎02-05-2023 10:01 AM

Thanks, I've been logged in for over an hour and nothing has popped up which isn't great

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Marcdray

‎02-05-2023 11:14 AM

@Marcdray , that is because they are busy answering phone calls, which take priority over live chat. I rang them on Friday and it took no more than 10 minutes for someone to answer my call.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
14k
Visitor

‎05-10-2023 03:54 PM

I just upgraded to a Pixel 7 but the new pixel 8 coming out on the 12 October. As a 14 day cooling period can I get the pixel 8 now ?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to 14k

‎05-10-2023 04:17 PM

Yes, that shouldn't be a problem @14k 

Please see Returning a Phone or Device Within 14 Days | Orders Help | EE for help with returning your upgrade.

James

0 Helpful