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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1423 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16606 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 201998 Views
  • 0 replies
  • 10 Helpful

live chat

hello please can someone tell how i start  alive chat id like to speak to someone from EE? Thanks 

upgrade using an old handset

It’s saying i can upgrade but when i go to chose a plan it’s saying there is none available.Is it because i’m using an old handset as my contract phone the screen cracked.It’s showing the old phone when i log in?

New EE app

Hi I've just managed to get early access to the new my ee app would it be permanent for me now or please Thanks 

Gifting data

Hi Did anyone work out a way to gift data other than on the app?  My daughter needs to go out and has no data and I can't gift her any because the app isn't working. Thanks

WO70 by Visitor
  • 388 Views
  • 1 replies
  • 0 Helpful

EE Android App Not Working

Gone to use the EE app today on my Android device and I can get to the main screen and select either "Track Your Usage", "Help", "My EE", or "Log In"  it takes me to an EE loading screen and never gets any further.The app is up to date (Version 4.65....

kungfurob by Investigator
  • 573 Views
  • 5 replies
  • 0 Helpful