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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9308 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23148 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492003 Views
  • 0 replies
  • 12 Helpful

App is broken

Thought I had paid my bill through the app but it keeps saying something went wrong and it is also flashing up when not in use, I have a pixel 6 

Resolved! Email

How do I change my email address with EE without going in to a store

Payment Authentication

The website keeps presenting error when it asks to authenticate the payment. I tried to do it in different devices, but I still get the same error.

My SIM only deal

Hi , I'm currently trying to upgrade on my SIM only contract which is out of contract but website will not let me upgrade it expired Nov 2022 

Lou144 by Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

Why is it telling me I'm not the account holder so I can't upgrade  

Jess176 by Visitor
  • 393 Views
  • 3 replies
  • 0 Helpful