My EE App Outage Megathread

[RocketPup1]

Starting a Megathread for the My EE App Outage/maintenance currently happening (19-9-23)

[RocketPup1]

Would really love to see someone clarify what’s actually happening? Kinda being left in the unknown 

[Mjatley]

Why would EE chose to do app maintenance on the same night as the champions league??? I’m having trouble logging in to bt sports and ther is nothing I can do! Very disappointed!

[Chris_B]

@Mjatley    It’s been down all day.  They don’t plan this when it can cause the most disruption.   For it to be down all day there will be something serious  that had to be done. 

[Becc1969]

I can't get on my account to gift data is the an issue 

[Chris_B]

@Becc1969   Yes. It’s been out of action all day.    EE only do account maintenance at night so for this to be happening all day there will be something serious that has to be addressed. 

[Foxglovefire]

Why can't I ever get into my EE?! It's constantly under maintenance.. absolutely infuriating! 

[XboxGamer1987]

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@Foxglovefire wrote:

Why can't I ever get into my EE?! It's constantly under maintenance.. absolutely infuriating! 

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What phone do you have?  Also have you checked if the App needs updating? 

Also try clearing the Cache and Data.  Even have you tried Removing the App and Installing it again?

If that doesn't work then I suggest you call 150

[Northerner]

Hi @Foxglovefire 

Unfortunately there will always be people inconvenienced whatever the time the app goes down for maintenance. Ultimately you benefit by the improvements made.

Thanks 

[Paul691601]

Same **bleep** here 2 months at least nearly daily messages from ee. !

if they dont call me im just waiting till contract ends and bye bye 7 lines !!