EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605814 Views
  • 0 replies
  • 12 Helpful

My EE app/website offline

Just tried to log in to app but it says it is offline for 'improvements'. Same for the website. I need to check my balance and top up - I think my balance is zero but not sure. I am not in the UK so therefore I can't call or text 150 to top up or get...

Aburton2 by Visitor
  • 428 Views
  • 2 replies
  • 0 Helpful

Unable to register on my EE

I have just placed a new sim in my phone but keeping my old number but it will not send a passcode to my number to allow me to link devices - any ideas ? 

DT2073 by Explorer
  • 2017 Views
  • 27 replies
  • 2 Helpful

Re: My new home address

Hi there,I need to update my new address on ee website account. I don't have the option to change my new address as you have said I have gone to Plans and subscription but there is no address option. Why is that? What shall I do please?Thank you,Clau...

Can’t link to my product

I have been using EE service for over 2 years and I would like to my EE account and billing. When I tried to login in and link to EE product, it said “We have to stop here” after the 4 digital code generated. Now I am thinking to switch another provi...

JOSEPH_L by Investigator
  • 879 Views
  • 7 replies
  • 0 Helpful