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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599929 Views
  • 0 replies
  • 12 Helpful

App

This app is useless, been down for days and a regular occurrence

JKOK by Visitor
  • 393 Views
  • 1 replies
  • 0 Helpful

Cant link my number

Hi, Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things. 

Email address is linked to an old closed plan

I have just rejoined EE after using a different service provider for a few years and I'm trying to create an account, however, this isn't possible as my email address is already registered from my previous plan around 4 years ago. When I log into my ...

kezzab86 by Visitor
  • 863 Views
  • 1 replies
  • 2 Helpful

New App

Apparently this app is being upgraded. It seems to me to have gone backwards. Once I found My ee I couldn’t remember my password so requested a code. When this was sent and I opened the email. When I returned to the app it went back to the home scree...

can’t link my product

I bought the SIM card in the store. But It sometimes shows that they can’t generate a passcode. Even when I get the passcode and input it, it shows that ‘we’re having trouble linking your products. I don’t know how to proceed payment now. I want to g...

Linking mobile to my EE app

Keep trying to link my phone to my EE app and keeps saying can’t find any product linked to my number. It was ported from BT and changed across on Thursday. Does it take a while for the EE app to pick up the ported number?Thanks in advance

Iainsax by Investigator
  • 2024 Views
  • 7 replies
  • 0 Helpful

Fixing the problem

My app has been down since this morning can't transfer my daughter any data. Just says fixing some problems. Anyone else had the same?