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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11484 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24987 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 528736 Views
  • 0 replies
  • 12 Helpful

Upgrade

I have several contracts with EE 2 are due an upgrade at the same time! 1 Iv upgraded and Iv got it cheaper the 2nd won’t let me upgrade online does anyone know why this could be! Iv been with them since 2011 and my bills are the lowest they have bee...

damage cover not showing correct device

hi all,i realized tonight that my ee account was a "user" account and not my original "bill owner" account. i logged into the bill owner account and all seemed well as the phone number and billing breakdowns where all as they were expected to appear....