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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8216 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22241 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 470034 Views
  • 0 replies
  • 12 Helpful

Hi

I am with  U for 15 or over years You suck guys for ,at least 4years.sad.you make me think of leaving you  

Pece by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

EE app not working

My EE app won't open. Doesn't even start up. After pressing the app icon a few times it throws up a message saying 'My EE failed to start several times. Restore it by clearing it's history?'. Clearing cache doesn't help. Uninstalling and reinstalling...

wolgizee by Valued Contributor
  • 7831 Views
  • 8 replies
  • 2 Helpful

Not letting me buy anything

It won’t let me buy anything and it said I have to have a ee phone number and ee broadband and I have to join ee chats but I haven’t got either 

Bn148 by Visitor
  • 408 Views
  • 1 replies
  • 0 Helpful

Can't get ee app to recognise my new number

I just changed my sim card. The old sim card wasn't used for over 9 months. However my app still only recognise my old sim number even though I edited my personal details mobile contact number (new sim number). Please help on how I can get the app to...

Guest07 by Investigator
  • 637 Views
  • 10 replies
  • 0 Helpful