Phone number coming up as user not bill payer

Harry933 · ‎13-05-2023

Been trying to upgrade but phone coming up user not bill payer and can not change it ?

Chris_B · ‎13-05-2023

@Harry933 You change this via your online account not via the EE app.
You can change this setting in your online account settings. Menu - Account settings -manage numbers

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎13-05-2023

@Harry933 You change this via your online account not via the EE app.
You can change this setting in your online account settings. Menu - Account settings -manage numbers

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

DSC12 · ‎22-05-2023

Hi

Manage numbers only allows me to delete number not change the bill payer. Any other way you can think of?

Christopher_G · ‎22-05-2023

Hi @DSC12

It should allow you to do it in there. If it doesn't, I would suggest speaking to our Mobile Care team so they can update it for you.

Chris

AliceSmith100 · ‎18-01-2024

No you cannot do this yourself. It is set up by EE!

I contacted EE by phone to get it sorted. Was told the issue would be resolved in 24 hours, but it is NOT resolved!

Now what?

Christopher_G · ‎19-01-2024

Hi @AliceSmith100
Welcome to the community.

When you go to the Manage Numbers section of your EE Online account, does it show that you're the bill payer? I've linked it to take you straight there.

Chris