Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble with sim card

Phil045
Explorer

‎19-05-2026 12:43 PM - edited ‎19-05-2026 12:45 PM

I brought a simcard from my local supermarket which I put in my phone paid for the £20 sim plan (£18) only to find out that another SIM card was coming in the post. So once that came I put that in my phone and got a leaflet to scan the QR code. However it didn’t work. So i went in my local EE who said they’ve never seen this leaflet before. So after about an hour he got it sorted we kept the number I got in the post he showed me that the original £18 was on my account and would be used to pay the £13 for the deal I took out in the store that day. But it doesn’t show up on my account my end. So my question is where is £18 if it not showing my account? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-05-2026 12:58 PM

@Phil045 : It would appear that you ordered a £13 pm contract in an EE store & bought a  PAYG SIM in a supermarket. Why did you do that?

If the store staff did it correctly, the credit on the PAYG SIM should be added at credit to your contract a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Phil045
Explorer
In response to XRaySpeX

‎19-05-2026 01:18 PM

No I got a simcard from a supermarket it didn’t work after putting on £20 plan. I got an email several hours later saying my SIM card with the £20 plan was now coming in the post. When it came it didn’t work so I went to store they said they had a deal on £13 so I just signed up for that as he’d never seen these leaflets come in the post with the QR code. However I still paid £18 so I want that back now. 

0 Helpful