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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8228 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22261 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 470332 Views
  • 0 replies
  • 12 Helpful

Can't get ee app to recognise my new number

I just changed my sim card. The old sim card wasn't used for over 9 months. However my app still only recognise my old sim number even though I edited my personal details mobile contact number (new sim number). Please help on how I can get the app to...

Guest07 by Investigator
  • 637 Views
  • 10 replies
  • 0 Helpful

App not workimg

When is the bloody app gonna be working what a **bleep**ing joke if it is not working by Tuesday next week I am cancelling all my contracts 

Chanell9 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

New app

I have been trying to access the app but for two days it came up with its being updated. Eventually i uninstalled and tried to install the new "improved " app but after downloading it fails to install. For a communication company EE is terrible at co...

Captjim by Visitor
  • 491 Views
  • 1 replies
  • 0 Helpful