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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8807 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22747 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 481704 Views
  • 0 replies
  • 12 Helpful

Resolved! EE app

My EE app hasn't bin working now for days, when will it be back as I need to send data to my son

Re: Email from ee

Yes I have had this too!! I dont understand it & got nowhere on the online chat...she said she couldn't access my account!!

polyanna by Visitor
  • 2094 Views
  • 1 replies
  • 0 Helpful

MyEE app

When I log into the MyEE App on my iPhone. the home page is blank, when I click the shop page it states “looks like you’re not the account holder”I have tried removing the app and reinstalled. Logged out and back in again. I can use the MyEE on a bro...

DS04 by Explorer
  • 312 Views
  • 2 replies
  • 0 Helpful

App

I want to access my app, account details, usage etc. and the app will not allow me to … very angry

My EE app

Fór the last week I have been unable to sign into the appI have updated to the latest version, uninstalled and reinstalled the app but no no avail. I just get a blank screen with no error messageI can log into the website so the password is correctI ...

Mich-1 by Investigator
  • 388 Views
  • 3 replies
  • 1 Helpful