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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9096 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22966 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488204 Views
  • 0 replies
  • 12 Helpful

Chat

Been chatting to someone for a while though I was getting sorted and now app says it’s being upgraded or something I really don’t have time for this it’s taken me 10 days to get this fad

Kirbyk1 by Explorer
  • 298 Views
  • 3 replies
  • 0 Helpful

Can’t gift data

Won’t let me gift data on the my ee app .wont let me gift data on desktop site .  this always happens and is a ball ache ! ee fix your **bleep** 

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Website

**bleep** is going on with the my ee website and app why is it broken so much of the time ?I don't want to upgrade which the website will let me do I just want to check my bills and gift data.

Dunc1961 by Established Contributor
  • 324 Views
  • 2 replies
  • 2 Helpful

Terrible service

4 days now no internet and cannot make calls…the customer service is a joke…hours and hours on hold and no answer…no problems with any of the other network providers…

Counter by Visitor
  • 324 Views
  • 2 replies
  • 0 Helpful

Resolved! Pay as you go Sim

It will not let me link my new number as a device on the my ee app, so i can’t see how much data/credit i have? At first it was saying there was an error now it just won’t send a code to my number to even try?

Resolved! Update on mobile

Hello, Its been days updating the app .I'm on holiday and  would like to share data  to my family before they kill me for not having WiFi. Darren 

Can’t purchase due to webpage

  trying to buy this but my webpage won’t load the basket. It keeps going back to the second picture. Any help in purchasing would be appreciated 

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EG1511 by Investigator
  • 334 Views
  • 3 replies
  • 1 Helpful