EE store unable to login

[Docomar750]

Hi

when I try to log into my EE store account either my private account or work account the password area is adding something in besides my password when I hit login it’s adding extra letters or characters to my password I can’t log in and I need to as I bought a digital phone with my work account and the phone has gone faulty and keeps rebooting every time you try to use it?!

[XRaySpeX]

What device you doing this from?

[Docomar750]

iPad private account

and laptop for work account 

[XRaySpeX]

1. Could it be your browser filling in the pwd & you need to get it to forget that pwd.
2. What exactly do you mean by a "EE store account"? Is that your normal EE "//ee.co.uk" a/c or an a/c based on the EE high st. stores "//store.ee.co.uk"? They are separate & would have diff sign-ins.

[Docomar750]

Hi

no I can sign in to my EE account for my mobile it’s the EE/BT store that I’m having issues I have 2 accounts as I work for openreach and have a colleagues products discount account it’s both separate accounts I can’t log in and even if I auto fill or type in the password as I hit sign in the password box is filled with over 30 characters seems to be getting done by the site

[XRaySpeX]

I dunno what you mean by " the EE/BT store". Helpful if you gave URLs.

[Leanne_T]

Hi @Docomar750 

If this is the colleagues discount store, please contact the rewards team or your manager for further information to get this looked into. 

Leanne.

[Docomar750]

Hi

for some reason my colleagues account has disappeared as when I went forgot password my work email wasn’t registered so re registered and sorted now