EE APP

[Lee19803]

Why does the app not load my details, keeps saying cant connect to the servers

[Schockwave]

@Lee19803 , I would suggest deleting it, rebooting the device and reinstalling it to see if that sorts it out, also if that does not work, ask customer service to reset your account.

[Lee19803]

I tried deleting it etc...but still the same

[James_B]

Can you view your account at id.ee.co.uk/login, @Lee19803?

James

[Lee19803]

Yes i can but if i wanna upgrade my phone or add say a games console to my plan it wont let, cant add anythanything to my basket, app is just rubbish, been like it for months yet not been fixed 

[Leanne_T · Accepted solution]

Hi @Lee19803 

Thanks for coming back to us. 

This would need to be looked into for you to see why this is happening with your app and the EE account online, to do this please give us a call on 150. 

Leanne.