EE nhs perk code not working

[Johnacrosby]

I have generate 3 perk codes for nhs. None are working on my update for a flex pay 24 month contract. There are no other discounts added. I have tried pasting and typing it in on mobile and desktop. Call centre were unable to say why not working. I have been advised to go to the store. Could anyone assist before I do this? Thanks 

[Leanne_T]

Hi there @Johnacrosby 

Thanks for coming to the community. 

Are you now out of contract? Can you attach a screenshot of the plan you have selected with all personal details removed? 

Thanks 🙂

Leanne. 

[Johnacrosby]

Out of contract, new one nothing special

thanks for helping!

john

 

[Leanne_T · Accepted solution]

Thanks for coming back to me @Johnacrosby 

If this is not working for you online, I would advise calling us again on 150, and the team can get the code looked into and check if the plan is discounted already. 

Leanne. 

[Johnacrosby]

Managed to work it through over phone with discount added on once phone arrives. Thanks for the help 

[Linzi_H]

Thanks for letting us know the team has managed to get this resolved for you @Johnacrosby 

Linzi 😊