Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70374 Views
  • 59 replies
  • 128 Helpful

Do I have stay connected data on my plan?

Hi all,I have just upgraded to an EE 5G full speed - 30gb sim only plan. There is no mention of stay connected data on my current list of add-ons.Before I upgraded, I was on a legacy smart plan which had reserve data (2mbps instead of 0.5mbps) and th...

toyota8 by Contributor
  • 326 Views
  • 1 replies
  • 1 Helpful

Update ee perk email address

How do I update my email address for my ee perk account? My email address is set to the previous hospital trust I used to work at and so I no longer have access to this account. I am therefore unable to complete the forgotten password link to login. 

Rellis1 by Explorer
  • 387 Views
  • 4 replies
  • 4 Helpful

Add to plan order cancelled

Hi, I recently tried to purchase a ps5 as a gift as an add on to my monthly plan, the next day the order was cancelled, I have been on hold waiting for an advisor for half an hour just wondering why it would be cancelled? I have 3 items already and a...

Blue Light

Hi I wonder if someone could help me please? I phoned up EE gave them 2 codes for 20% off & they were both rejected. How do I apply the codes please? Thank you Helen 

hmcwl by Investigator
  • 350 Views
  • 3 replies
  • 0 Helpful

"Apple Music Inclusive Extra" is not working!

Hi there, I recently upgraded my mobile contract, and they linked my broadband account with my mobile. As part of the upgrade, they gave me Apple Music as an 'Inclusive Extra' and sent me a text with a link to activate it.However, when I click on the...

gtunc by Established Contributor
  • 801 Views
  • 6 replies
  • 0 Helpful

Apple Music Disappeared from my subscription

I am a business user and since upgrading to a sim only contract my apple music add-on  has disappeared.  When I try to view add-ons via the app I get a message saying "There seems to be a problem. Please try again in a while"  and a link which says "...

frosja by Visitor
  • 339 Views
  • 1 replies
  • 2 Helpful