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Airtime rewards

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Luke44
Contributor
Contributor

‎13-06-2025 03:20 PM

I claimed £10 in airtime rewards in March, and it appeared at the bottom of my EE mobile bill under the rewards section, however, the £10 was not subsequently deducted from the total bill. April, May and June bills have failed to take the £10 off either. Airtime rewards have advised to contact EE as the bill is showing that the reward has been claimed. 

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Christopher_G
EE Community Support Team

‎13-06-2025 05:37 PM

Hi @Luke44 

Welcome to the community.

The bill should show your plan charge in full, and any discount with a negative figure. For example, -£10.00. Then it should show you the subtotal of the bill.

If you've checked this and it still doesn't look correct, I recommend speaking with our Customer Support team so they can check from our side for you.

Chris

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Christopher_G
EE Community Support Team

‎13-06-2025 05:37 PM

Hi @Luke44 

Welcome to the community.

The bill should show your plan charge in full, and any discount with a negative figure. For example, -£10.00. Then it should show you the subtotal of the bill.

If you've checked this and it still doesn't look correct, I recommend speaking with our Customer Support team so they can check from our side for you.

Chris

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