Same problem here.
I transferred my TV and Broadband from BT to EE just over a month ago.
I was told that the accounts would be linked within 48 to 72 hours when I would be able to manage them both from the app or the website. A week later the accounts were not linked. I called and was told that the accounts would be linked within a week, this did not happen. I called again and this time I was told 48 hours, again nothing happened. I called again last Thursday, was told it would take a day or 2 and they would call me back in a week to make sure everything was ok.
That was yesterday. Still not working and no call back.
As things stand I have been billed an unknown amount for my tv and broadband, have seen my mobile bill increase (as opposed to the promised decrease), this may be due to a discount applied to my tv and broadband but I am unable to check. I have also been billed for the extra security options, Parental Controls and Wi-Fi Controls as well as prioritising traffic (for the record I advised EE of this and their advice was that I can do it all through the app!!!). Additionally I was supposed to get a new 12 month X Box game pass, this had not been set up and last month so I had to call EE and was told to purchase my own pass for a month and they then credited my account.
I plan to call them again tomorrow and find out what they plan to do. I expect compensation for the time I have spent calling them (and being on hold), a discount to my bill for the services I have not bee able to access and a commitment to getting this problem sorted. Failing getting the accounts linked I will ask them to cancel my existing Broadband and TV account and create them as extras on my mobile account instead of linking the two different accounts.
If I do not get this I will be ending my contract (due to EE not providing the advertised service) and looking to take my business elsewhere
I have been an EE mobile customer since 2005 and never had any problems, I was a BT customer for 2 years with no issues, but now I have everything combines under one company (EE) I have had nothing but issues with the account.
I was told that combining my accounts would make things cheaper and easier to manage, sadly this has not bee my experience.
