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problems with billing after BT becomes EE

jaydo
Visitor

‎20-06-2025 01:03 PM

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering?  Calling them is a nightmare because the problem is very complex, and during the call, it drops off. |This has happened many times. When I call back, l get another person. I am tired of spending my precious time rehashing the problem, which never gets solved. The trouble is, it's about a £300 bill which I dispute. I've got pains in my stomach due to the stress.

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1 REPLY 1
Ali_A
EE Community Support Team

‎20-06-2025 04:02 PM

Hi @jaydo 

Have you transferred over to EE Broadband or do you still have BT Broadband? 

At the moment it's not possible to view a BT Broadband through an EE mobile online account access- they would need to be separate logins. 

In the mean time, have you spoken to the billing team about the reason for your unexpected bill?

Ali