EE Small business- no access to bills via accout

[AndrewWillson]

Is anyone else not able to link a device, access bills or manage add-ons via the EE app or website?

I have called support monthly (at least) for five months and all I get told is that they are aware of the issue. So frustrated. Looking for an alternative network when the contract ends in November if not sorted soon. Terrible customer service.

[Schockwave]

Hello @AndrewWillson ,

Welcome to the community,

Have you rung customer service and asked them to refresh your account? You can then register and should be able to log into the account via the app? Also via the website, once an account refresh has been done.

[AndrewWillson]

Thanks for that - that has been tried. Apparently there is a system fault that means some Small Business accounts aren’t working properly.