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Website incorrectly blocked by Content Lock

Our website is currently blocked by EE Content Lock and we believe it has been incorrectly classified. We would be grateful if a community manager could pass this to the categorisation team for review.Site: https://withsolira.comWho we are: Solira is...

Jim19996 by • Investigator
  • 308 Views
  • 6 replies
  • 1 Helpful

Resolved! Have a seperate EA Business and personal account

Hi,I'm hoping someone can clarify something for me, as I've tried both in-store and the EE Business sales team but haven't been able to get a definite answer.I currently have a personal EE SIM-only account and I'm a non-VAT-registered sole trader. I'...

__3 by • Visitor
  • 231 Views
  • 2 replies
  • 3 Helpful

Small Business EE Broadband Hub

Anyone else being having issues with small business EE Broadband hub since Friday afternoon.I was told there was an issue which was being worked on and a firmware update for the hub being deployedCalled back today for an update as no notification or ...

pallen69 by • Explorer
  • 205 Views
  • 3 replies
  • 0 Helpful

Resolved! Buisness account

I had a personal account until January then switched it to buisness but ever since I cannot log in or link any devices also my I message sends from a completely different number 

Resolved! Back to original payment plan

I am writing regarding my monthly payment plan. I previously contacted EE by phone and spoke with one of your advisers, and we agreed to reduce my monthly payment to £10 instead of my usual £72 due to my current financial circumstances.However, when ...

Resolved! Lack of invoices and access to online account

The lack of online access to my account is now becoming intolerable and does not comply with UK law for BusinessLegal PositionAs a supplier of services, you are required to issue valid invoices in accordance with UK law, including:  VAT Act 1994 & VA...

Resolved! Message us not working

Anybody know why the “Message Us” option on the App isn’t working. It gives a white screen with the word “Blocked” in the left hand corner. 

BillTait by • Investigator
  • 275 Views
  • 2 replies
  • 5 Helpful

Double Charge?

My monthly EE mobile bill is £45.60. On the 1st of July I added a Nintendo switch 2 bundle to my plan which said pay £20 today and then it’s an additional £21 a month on top of my mobile bill which makes it £66.60 a month. On my EE app when I click o...

gw2610 by • Valued Contributor
  • 334 Views
  • 7 replies
  • 0 Helpful

Resolved! Scam order text

I’ve received this text but don’t know if it’s genuine - I’ve not ordered anything? Can’t see anything pending on my account either  

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Vhutton by • Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful