What happened to EE Support?

[annejanz]

I've been a Small Business customer for years now and didn't have the intention to leave yet. I just got off a chat with a pre-sales person about upgrading but he or she (didn't give a name which is odd too) just stopped responding. I noticed a decline in customer focussed support before, but this has made me decide to switch to another provider. I'll wait today for a response... otherwise I leave.

[Linzi_H]

Hi @annejanz 

Welcome to the community.

I'm disappointed to hear that your chat conversation ended without discussing your upgrade further. Our support team would never ignore a message intentionally, and it could be that the chat has lost connection. 

It's such a shame this has made you question staying with EE, and if we can do anything further to help, please reach out to our team over the phone directly. 
I really do hope you'll take the time to call in and give the team a chance to put things right. 

Linzi

[annejanz]

Hi @Linzi_H ,

Connection was not lost. And the response I did get before the agent stopped responding was: "If it's on our website then that's it I'm afraid". So no beating the price. Sorry, will leave EE.

AJ

[Linzi_H]

If you do change your mind and want to discuss your chat experience or upgrade further, then please do call us. 
I'm so sorry we are leaving things this way, but I really do wish you the very best of luck with everything.

Take care,
Linzi