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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589740 Views
  • 0 replies
  • 12 Helpful

EE Account access on web and App

Haven’t been able to access my account on line for 6 weeks now - apparently it’s a known issue for “some customers” - anyone else experiencing issues (and been able to resolve it)?

Iainhm by Explorer
  • 515 Views
  • 3 replies
  • 0 Helpful

Resolved! EE app

Hi.Is the EE app just for contract accounts? Ive bought just a SIM subscription pack and I don't see this order, or my balance?My account only shows personal details, nothing about an account number or mobile related details, which is what I was expe...

Verify my account issue

when I log into the ee.co.uk site I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verification. I’ve checked junk & pressed se...

Resolved! Remove account from app

Due to problems in moving from BT to EE I have ended up with two account numbers showing on line and in app.I can't find any way to remove the account that I don't need to see, any ideas? Also my phone data usage is not updating as the month progress...

Satwal by Investigator
  • 788 Views
  • 6 replies
  • 3 Helpful

Adding my number to my wife's account

Hi, my contract finished a few months ago and now if I wish to add my number to my wife's account, do I have to close my account or anything else? Or maybe EE will do everything for us.

reyty by Contributor
  • 667 Views
  • 3 replies
  • 3 Helpful

Resolved! App not working

App not working and hasn't been for months despite keeping phone and apps up to date with latest software.Can't access or via my bills. Can't see available upgrades. Website is exactly the same.Contacted customer services over a week ago and still no...