[amelia6772]

Did you manage to fix this? Im having the same issue

[Leanne_T]

Hi @amelia6772 

Thanks for coming to the community. 

Are you adding another number to an existing EE account? 

If so, is the existing account pay as you go or pay monthly? and the phone number you are trying to add the same account type? 

Thanks 🙂

Leanne.