Unfortunately, we couldn't log you in, but you can still buy or upgrade

[MrLinky]

"Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do"

Seems like this error message has been posted a number of times but it's still not resolved. Despite showing I'm logged in in the top part the error messaged stating I'm not logged in is still being shown. I can't buy a new phone and plan. I've tried on different web browsers and the app but the result is the same.

Any ETA on when EE plans to fix their site?

[Zesiro]

Another customer here that's had this issue since I've been with EE (2+ years). Never fixed no matter who you tell or what they tell you to try. It's actually unbelievable such a big company can't have a website that just works, especially with basic stuff like this.

[TAFF-FINN]

Glad it's not just me then. Diabolical customer service! 

[Robsoncruzo]

same here like speaking to robots