Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[Mxnxa]

What’s the thread?

[Rob_932]

Yep. Same issue here. Got billed by Netflix yesterday, despite paying ee the additional amount for a multi device account, while having the Netflix smart benefit on my sim deal. I've had the deal since February without problems till now.

[CBarnes1609]

Hi, yes, im another one, same problem. Got another year on my contract, netflix smart benefit included but my netflix account showing the following

• Your membership was included with EE ending 9/19/23. Contact EE for billing details.

[Phillaw96]

I have the exact same issue recently took out contract that included Netflix worked for a couple of weeks now Netflix tells me my membership is on hold until I update my payment method but EE app shows I still have the add on?

 

[Cackerbee]

"Netflix cancelled by EE"

[RogerPang]

Same issue as others have reported.  I am half way through a 24 month contract which includes Netflix as an inclusive benefit; nothing has changed regarding my account.

Reading through this thread, it simply seems that some payment link from EE to Netflix has broken and Netflix automatic ‘cancelled’ messages have been sent with no days’ grace.

EE should be fixing this as a priority IT issue, but I haven’t seen (read) any news of any positive steps that EE are taking.  Come on EE, pull your finger out and let someone know what is happening and when this problem will be resolved!

[d4nnyp]

Does anybody read any of these messages?  This is obviously an error in the system, has anyone got any updates?

[scott316]

Hi Katie, 

im having the same issue - has a fix been issued? 

thanks

[Kst_fan]

Yup, me too.

I spoke to EE who have stated everything on their side is in order.

So I'm having a lovely conversation with Netflix who has ZERO clue on how to speak to a human with any degree of customer service. 

That's when I have found this thread. It would be nice for EE to acknowledge this error whilst we await a fix. 

[Babydolljo]

Hi

I have had my Netflix cancelled yesterday, and payment details taken off when it goes through my EE as an extra. How do we resolve this? 

I can see a few people have reported this issue 

Thanks 

Jodie