Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[andrewjdavey]

Hi,

Same problem here, Netflix reporting EE cancelled yesterday.

Trusting EE resolves this issue soon.

Andrew

[andrewjdavey]

Hi Katie,

No device or plan changes since last year. Can you provide an update for the community please?

Thanks, Andrew

[Krugen62]

So I got this notification yesterday and on calling EE they confirmed my plan was still in place and not to worry. However today my netflix is cancelled and is stating the payment which would have been scheduled for 20 September has not been paid. Calling EE again this morning nobody has a clue about the issue can we please have some comment on this!

[scott2508]

hi guys, as the tech support agent literally said he would google a response then said it wouldnt work i have thrown this out to the hivemind my other halfs phone is on my account and she chose netflix as her benefit, all seemed find at first until it suddenly decided it needed a payment method put in, does anyone know how this gets fixed?

[Lanasturdy]

I have had the same issue. Netflix have charged me £10.99 but I still have my add on with EE. They state EE cancelled from their side so there is nothing they can do about it. 
can this be fixed please?

[RogerPang]

Just off the phone with EE.  They do have this logged as a current issue, but with no update or resolution news.  Spoke to their Technical Team who (at their request), I have emailed and they will now email back to provide an update when they have more information (fingers crossed!).  I wasn't expecting much more when I called, but was doing so to ensure the issue is appropriately prioritised.  You may want to follow suit.

[scott316]

I got mine fixed - called tech support. They removed Netflix from my account and made me add it back again! Said issue was Netflix doing an update.

[Symoyds]

I have had the extra for a long time now and have just had a notification for netflix to say my payment method has failed. On speaking with netflix the have directed me towards ee. Ee website will not let me log in on ee.co.uk/netflix says we are experiencing problems.

The app is also down. Experiencing problems.

Netflix said it would give a 6day grace and then cut me off.. 

Come on ee get you tec boys and girls to work..

[Faye47]

This happened to me. They need to remove Netflix from your ee account and re add it back on and activate it again. It works fine again once they do this 

[Umer_mughal]

Hi 

I had the same issue I have smart benefit working and netflix is asking for payment I don't know what's going on