Netflix cancelled by EE

[Je5ter05]

Took out a new contract this month, part of it included an Inclusive Extra to Netflix. It's been working fine for the few weeks but now Netflix emailed me to say I needed to update my payment details. It was a legit request as my Netflix app brought this up straight away. I wanted to check if Netflix option has been stopped by EE since or if this is possibly just an error as I haven't swapped or changed my Inclusive Extra 

[Mumrukuf]

Netflix won’t sort it as they saying I have to go on the web page or ee app and the bit they are asking me to go to isn’t even on the app the code they want is not even under the smart benefits section. Just tells me what I have and that it’s active yet Netflix are saying it’s not and the email is not right even tho it’s the same email my phone
Uses and linked to my EE account
EE don’t seam to care as have tried going through support and not getting any luck and not even a response to my original message from them, yet we pay our bills and they can’t fix a simple problem
May just cancel my contract and go move to o2
Sent from my iPhone

[Cackerbee]

I contacted EE today, agonising total of 2 hrs on the phone. Operatives were very helpful, as they usually are to be fair. It is a situation they are aware of, and is being escalated. I was promised mine would be fixed in the next 48 hrs, and I'm getting a call back on Friday. My concern is, this won't be a blanket fix; it may take each individual customer contacting them for their own issue to be resolved, which seems inadequate to me. Let's hope that changes. Irritating for all involved, technical issues prevented my own account being fixed today, so now I wait. 

[ZN93]

Having the same issue, been charged £10.99 through my PayPal but the add on is still active as I have checked. 

Do we have to ring seperately for this to get rectified? 

[Cackerbee]

Sadly, I suspect that may be the case judging by my experience today. It is a known issue which makes me wonder why EE aren't just doing a blanket fix to keep customers happy! 

[ZN93]

Exactly, very annoying!

Cheers for the reply, I'll get on them tomorrow.

[Becksa]

I've had exactly the same issue. Unsure what to do as I'm still paying it through it my bill so now paid twice! 

[LemmyAtom7777]

Well I rang technical this evening and basically got told, yes there's an issue and no there isn't a fix yet or any idea or when one might be in place. I suggested them unlinking and then re-adding netflix and they said they had tried that and it had created further problems. The guy ended by saying keep an eye on this forum and call back in a week if it hasn't been sorted. **bleep**!!!!

[abidefghcjklmno]

I’ve had the Netflix Premium subscription for 3 months and had an email yesterday asking to update payment details. 

I looked on Netflix and payment by mobile bill is only an option for O2 and Three customers. 

Have EE suspended this from their Smart Benefits and not told us??

[Morehouse21]

Hi Katie, is there any update on this please? It's now 48hrs later and no contact or acknowledgement from EE that there is an issue and its being worked on? Are we, the customers going to be contacted individually? Refund for money taken from our accounts? Which essentially has doubled my payment to Netflix this month? Compensation? Explanation?

Please, this is urgent....

Thanks, Ryan 

[VijayEE]

Took out a new contract 2 months ago and have been hit with the same issue. Have paid twice for Netflix (once with EE and once with Netflix). Have asked the operator to raise this issue with her manager and the tech teams as there seems to be no way to resolve this.

Going to keep an eye on this thread for updates. EE better sort this out AND sort refunds too!!!