My BT app latest update

[Phil_8049]

Evening humans.

Just had the latest update for the My BT app 9n Android.

Have gone through the motions of 2 step verification and setting up a 4 digit pin, then when the bouncing balls stop bouncing, I get this error message.

 I have tried 3 times, even after resetting app.

Any ideas 🤔

Rgds

Phil

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[XRaySpeX]

@Phil_8049 : Report to BT.

[zulu17 · Accepted solution]

There have been issues reported since last week (c 15 April) ,. Many threads on BT community including this 

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

You will probably need to contact BT CS direct -

I would suggest you try to logon  to My BT via a web browser as well first to verify that you can't get in via that route.

[Phil_8049]

Evening.

Couldn't get anywhere with BT.

So I left it for a while, tried logging in again.

As now an EE customer who migrated across from BT, after finally getting access to the app.

I found the app is not practice for my use.

All the links don't go anywhere for moi.

C'est la Vie

[zulu17]

Yes there are clearly still issues with myBT app and the web site affecting some people. Whether the root cause  is the app itself  or the data it is trying to access is not clear.