My BT app latest update

Phil_8049 · ‎20-04-2026

Evening humans.

Just had the latest update for the My BT app 9n Android.

Have gone through the motions of 2 step verification and setting up a 4 digit pin, then when the bouncing balls stop bouncing, I get this error message.

I have tried 3 times, even after resetting app.

Any ideas 🤔

Rgds

Phil

zulu17 · ‎20-04-2026

There have been issues reported since last week (c 15 April) ,. Many threads on BT community including this

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

You will probably need to contact BT CS direct -

I would suggest you try to logon to My BT via a web browser as well first to verify that you can't get in via that route.

View solution in original post

XRaySpeX · ‎20-04-2026

@Phil_8049 : Report to BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

zulu17 · ‎20-04-2026

There have been issues reported since last week (c 15 April) ,. Many threads on BT community including this

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

You will probably need to contact BT CS direct -

I would suggest you try to logon to My BT via a web browser as well first to verify that you can't get in via that route.